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Kathmandu New Zealand
Common Questions
11
COVID-19 Information
Is it possible to cancel my order?
Do I need to pay for the return postage back to Kathmandu for a refund?
I haven't received my tracking number. How can I find this?
What payment methods do you accept?
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Orders & Delivery
11
FREE Standard tracked delivery with $100 minimum spend
Deliveries during Coronavirus (COVID-19)
Can I update an order?
Order status and tracking
Click & Collect – Collecting your order in store
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Returns
8
Damaged or faulty items
Returning an item
Missing items, incomplete orders or wrong item received
Returning orders purchased via Afterpay
Returning orders purchased with a gift card
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Summit Club Help
10
Joining online
Joining in store
Logging into Summit Club online
Updating your details
Summit Club membership
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Managing Your Accounts
4
Types of accounts
Linking your Summit Club membership and Online account
Updating your details
Resetting my password
Product Information
9
Size, Fit & Warmth Guides
Product care
Repairs
Product recalls
Product availability
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Gift Cards, Vouchers and Payments
5
Lost or stolen gift cards & vouchers
Lost your gift card or voucher pin?
Promo codes
Payments
Reward vouchers
Shopping With Us
8
Pricing and offers
Promo deals
Summit Club member discounts
Sustainable practices
Terms & Conditions
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Contact
4
How to contact us?
Find a store
Public holidays
Corporate & Group Sales
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