Orders & Delivery

Click & Collect currently unavailable
We are sorry. We are doing a major upgrade to our systems to improve our future service, and as such In-Store Collection (which includes Click & Colle...
Thu, 20 Jan, 2022 at 4:56 PM
FREE Standard tracked delivery with $50 minimum spend
Temporary courier delays: The continuing restrictions and very high parcel volumes are impacting delivery timeframes, with Auckland experiencing significa...
Mon, 24 Jan, 2022 at 11:44 AM
Deliveries during Coronavirus (COVID-19)
Temporary courier delays: The continuing restrictions and very high parcel volumes are impacting delivery timeframes, with Auckland experiencing significa...
Tue, 26 Oct, 2021 at 5:34 PM
Can I update an order?
Had a sudden change of heart? Unfortunately, we’re unable to update orders. But, once it’s arrived, you’re welcome to return any items through our Returns p...
Tue, 31 Aug, 2021 at 9:22 AM
Order status and tracking
You can check on your online order status through the ‘My Orders’ section, if you placed the order while logged in to your account. Here, your order will be...
Sat, 11 Dec, 2021 at 3:38 PM
Missing or incomplete orders
If your order arrives incomplete, or is taking longer than our standard delivery time frame please contact us and we can look into this for you.
Tue, 31 Aug, 2021 at 9:23 AM
International shipping
Are you located outside of New Zealand? We most likely ship to you! We offer international shipping to most countries from New Zealand. We use ...
Tue, 27 Jul, 2021 at 12:40 PM
Customs
Custom fees and taxes on orders may be charged by the destination country. These charges must be paid for by the person receiving the parcel. If delivery is...
Thu, 10 Sep, 2020 at 11:43 AM
International shipping restrictions
Some items due to size restrictions and international legislation cannot be transported through our delivery provider. This includes (but not limited to) hi...
Thu, 10 Sep, 2020 at 11:54 AM
How do I track my order?
Waiting by the door for your order to arrive? If you have an account, just check where it’s at in the ‘My Orders’ section on your account. Otherwise, you ca...
Thu, 10 Sep, 2020 at 12:21 PM