Orders & Delivery

FREE Standard tracked delivery with $100 minimum spend
Got your eye on that matching beanie that’ll bump you up to getting free delivery? Well go on because orders within New Zealand over $100 will get free trac...
Thu, 10 Sep, 2020 at 8:33 PM
Can I update an order?
Had a sudden change of heart? Unfortunately, we’re unable to update orders. But, once it’s arrived, you’re welcome to Exchange or Return any items through o...
Wed, 9 Sep, 2020 at 3:37 PM
Order status and tracking
You can check on your online order status through the ‘My Orders’ section, if you placed the order while logged in to your account. Here, your order will be...
Wed, 9 Sep, 2020 at 10:10 PM
Collecting your order in store
Will you be in the neighbourhood? Have your order shipped from our distribution centre to a store of your choice and pick it up for free. Just select '...
Wed, 16 Sep, 2020 at 3:20 PM
Missing or incomplete orders
If your order arrives incomplete, or is taking longer than our standard delivery time frame please contact us and we can look into this for you.
Wed, 16 Sep, 2020 at 7:20 PM
International shipping
Are you located outside of New Zealand? We most likely ship to you! We offer international shipping to most countries from New Zealand. We use DHL for a...
Wed, 16 Sep, 2020 at 3:21 PM
Customs
Custom fees and taxes on orders may be charged by the destination country. These charges must be paid for by the person receiving the parcel. If delivery is...
Thu, 10 Sep, 2020 at 11:43 AM
International shipping restrictions
Some items due to size restrictions and international legislation cannot be transported through our delivery provider. This includes (but not limited to) hi...
Thu, 10 Sep, 2020 at 11:54 AM
How do I track my order?
Waiting by the door for your order to arrive? If you have an account, just check where it’s at in the ‘My Orders’ section on your account. Otherwise, you ca...
Thu, 10 Sep, 2020 at 12:21 PM
Out of stock items
Found something you love? Check if it’s online, get in touch with a store or contact us for a hand.  Online you can search by category, type, activity o...
Fri, 11 Sep, 2020 at 2:32 PM