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Kathmandu New Zealand
Common Questions
10
COVID-19 Information
How do I return my order?
How long does shipping take?
Is it possible to cancel my order?
FAQ Around New Online Satchels
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Orders & Delivery
11
Click & Collect currently unavailable
Free NZ Delivery on Orders over $50
Deliveries
Can I update an order?
Order status and tracking
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Returns
7
Damaged or faulty items
Returning an item
Missing items, incomplete orders or wrong item received
Returning orders purchased with a gift card
Gift card returns
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Summit Club Help
10
Joining online
Joining in store
Logging into Summit Club online
Updating your details
Summit Club membership
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Managing Your Accounts
4
Types of accounts
Linking your Summit Club membership and Online account
Updating your details
Resetting my password
Product Information
10
Size, Fit & Warmth Guides
Product care
Repairs
Product recalls
Product availability
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Gift Cards, Vouchers and Payments
5
Lost or stolen gift cards & vouchers
Lost your gift card or voucher pin?
Promo codes
Payments
Reward vouchers
Shopping With Us
6
Pricing and offers
Promo deals
Summit Club member discounts
Sustainable practices
Terms & Conditions
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Contact
3
How to contact us?
Find a store
Corporate & Group Sales
Terms & Conditions
10
Website Terms & Conditions
e-Gift Card Terms
Summit Club Terms & Conditions
Summit Club Email Vouchers - Terms and Conditions
Summit Club Reward Vouchers - Terms and Conditions
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