Common Questions

COVID-19 Information
Online deliveries NZ Post advise there are delays of up to two days for parcel deliveries in the Auckland area due to increased safety measures at their Au...
Sat, 6 Mar, 2021 at 6:10 PM
Is it possible to cancel my order?
Unfortunately, once an order is placed, we are unable to cancel an order due to automatic processes we have in place. Once you receive the order you can fol...
Thu, 1 Oct, 2020 at 10:27 AM
Do I need to pay for the return postage back to Kathmandu for a refund?
Yes, you will need to cover the cost to return the original item to us for a refund. We’d suggest you get tracking on your return as we don’t take responsib...
Thu, 1 Oct, 2020 at 9:53 AM
I haven't received my tracking number. How can I find this?
If the status of your order is ‘complete’ then this has been sent with the relevant courier, and you would have been emailed through a tracking number. You ...
Wed, 16 Sep, 2020 at 3:10 PM
What payment methods do you accept?
We’ve got most of your payment methods covered – we’re talking Visa, MasterCard, American Express, PayPal and Afterpay.
Thu, 10 Sep, 2020 at 4:44 PM
Gift Cards and Gift Purchases
Unsure about a gift you've bought for a friend? A gift receipt printed in-store will let them exchange it for something they like. Don’t trust your...
Thu, 1 Oct, 2020 at 10:26 AM
I have just placed my order and I accidentally selected the wrong address – how do I change this?
Generally, once an order is placed, we are unable to change anything within an order due to automatic processes we have in place, including address. However...
Wed, 16 Sep, 2020 at 3:15 PM
How do I return my order?
You are welcome to return an item within 60 days from the date of purchase provided it is in original condition with the tags/labels attached.  You can ...
Thu, 1 Oct, 2020 at 10:04 AM
Do you have this item available in store?
On each product page on the website, you can use the 'check in store' feature to see if there are any colours and sizes available at a store near ...
Thu, 10 Sep, 2020 at 8:09 PM
How long does shipping take?
Standard delivery to major cities within New Zealand is typically 2 business days. Orders made within 2 days of a public holiday or during busy sale per...
Wed, 9 Sep, 2020 at 9:56 PM