Common Questions

COVID-19 Information
FAQS Can I still shop online? Yes, you can shop online and we will deliver to your home. Can I still shop in store? Yes, but at reduced capacity, dis...
Sat, 15 Jan, 2022 at 3:49 PM
How do I return my order?
You are welcome to return an item within 60 days from the date of purchase provided it is in original condition with the tags/labels attached.  You can ...
Thu, 1 Oct, 2020 at 10:04 AM
How long does shipping take?
Standard delivery to major cities within New Zealand is typically 2 business days, however there is delays occurring at the moment. Status Kathmandu New...
Thu, 30 Sep, 2021 at 8:32 AM
Is it possible to cancel my order?
Unfortunately, once an order is placed, we are unable to cancel an order due to automatic processes we have in place.  Once you receive the order you can f...
Tue, 31 Aug, 2021 at 9:05 AM
FAQ Around New Online Satchels
Where does the collected soft plastics end up? In NZ we work with the Soft Plastics Recycling Scheme. They then use their magic (science) to turn the bags...
Tue, 6 Jul, 2021 at 5:40 PM
Gift Cards and Gift Purchases
Unsure about a gift you've bought for a friend? A gift receipt printed in-store will let them exchange it for something they like. Don’t trust your...
Tue, 31 Aug, 2021 at 9:06 AM
Do I need to pay for the return postage back to Kathmandu for a refund?
Yes, you will need to cover the cost to return the original item to us for a refund. We’d suggest you get tracking on your return as we don’t take responsib...
Thu, 1 Oct, 2020 at 9:53 AM
What payment methods do you accept?
We’ve got most of your payment methods covered – we’re talking Visa, MasterCard, American Express, PayPal and Afterpay.
Thu, 10 Sep, 2020 at 4:44 PM
I haven't received my tracking number. How can I find this?
If the status of your order is ‘complete’ then this has been sent with the relevant courier, and you would have been emailed through a tracking number. You ...
Tue, 31 Aug, 2021 at 12:23 PM
I clicked the password reset button but it hasn't come through.
Generally, the cause of this issue is because you do not have an online account, or your Summit Club membership is linked to a different email address. ...
Tue, 31 Aug, 2021 at 9:19 AM