Returning an item

You’ve got 2 super simple options for returning your order – return in-store or post it back to us – but it depends on where you bought it.

Shopped in-store? Return in-store.

Shopped online with card, PayPal or e-gift card? Return in-store or via post.

Shopped online with Afterpay? Return via post (or in store using the Afterpay Card).  

Shopped on Trade Me or Onceit? Return via post. Please visit them directly to see the returns process.

Want to exchange your order?

You can exchange your item in store, or post it back to us for a refund and repurchase the correct size you are after as long as our returns policy is met.

Returning in-store

Pop into any Kathmandu store with your proof of purchase and the card you paid with (if you paid on card) as long as our returns policy is met.

Returning via post

Pack your order carefully and follow the returns procedure on your packing slip. If you have lost your slip please download the Product Returns Form, fill it in and post to:

Online Returns

Kathmandu

33 Kennaway Rd

Woolston

Christchurch, 8023

New Zealand

We’d suggest you get tracking on your return as we don’t take responsibility for things getting lost in the mail, and ask that you do not include your credit card details on the form. Please note you will need to cover the cost to return the item to us.

Please allow 14 business days for us to process your return once we have received it.