Returns

Kathmandu provides quality outdoor gear for travel and adventure that is built to last. Should you not be fully satisfied with our products, please see our return policies and details on how to return below. Please allow 14 days for us to receive and process your return.

Damaged or faulty items
Did your item arrive with some faults or damage? Sometimes this happens, so please contact us and we will talk you through your options.
Wed, 16 Sep, 2020 at 7:19 PM
Returning an item
You’ve got 2 super simple options for returning your order – return in-store or post it back to us – but it depends on where you bought it.   Shopped in-s...
Wed, 7 Oct, 2020 at 11:11 AM
International returns
If your order doesn’t make you want to leap straight into the outdoors, it’s all good! You can return your order via the post using any international postal...
Thu, 1 Oct, 2020 at 11:22 AM
Gift card returns
If you return a purchase made by gift card, we will give you a replacement gift card or credit note to the value of the purchased item. For online purch...
Thu, 10 Sep, 2020 at 12:19 PM
Returns Policy
You know the deal, you’re not able to return an item if it doesn’t comply with these conditions. Also, items sold as ‘seconds’, gift cards or NZ DOC Hut Tic...
Wed, 14 Oct, 2020 at 10:34 AM
Returning orders purchased with a gift card
Not a fan of the gift you bought for your next adventure? No worries! If your item meets these conditions, you can return your order in-store or post it bac...
Fri, 11 Sep, 2020 at 2:47 PM
Returning orders purchased via Afterpay
Not loving the item you bought with Afterpay? If you purchased the item online and it meets these conditions, we’ll take it back – you will just need to pos...
Fri, 11 Sep, 2020 at 2:49 PM
Missing items, incomplete orders or wrong item received
Did your order not make it or is taking longer than you anticipated? Please just contact us and we’ll look into it.  
Wed, 16 Sep, 2020 at 7:18 PM