You know the deal, you’re not able to return an item if it doesn’t comply with these conditions. Also, items sold as ‘seconds’, gift cards or NZ DOC Hut Tickets cannot be returned for a refund. These terms apply to change of mind returns only, not returns for faulty, damaged or incorrect items.


If you checked out as a ‘Guest’, we can refund to the original payment method, so that you can make another ‘Guest’ purchase.


Any rights you have under this Returns Policy in relation to your Kathmandu product are additional to any rights you may have under consumer laws.