How to contact us?

Need to get in touch with us? 

We’re available Monday to Friday, 8:30AM – 7PM NZDT (closed on public holidays). 

Chat to us: 

Click on the chat icon on the bottom right hand sideFreshchat icon

Email or complete a support form.


Freephone: 0800 001 234 

Direct dial: +64 3 668 2140


View all our store locations and their contact details here.

Public Holidays

Unfortunately, Customer Service won’t be open on the following public holidays (including observed): 

  • New Year's Day
  • Day after New Years Day
  • Good Friday
  • Easter Monday
  • ANZAC Day
  • Christmas Day
  • Boxing Day

Also, our warehouse is closed as well so these holidays will slow down the time it takes to get your order.

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