Click & Collect – Collecting your order in store

How does Click & Collect work?


When shopping online, just select 'In-store Collection' in the shipping section, then add in your post code to show you what stores you can collect from today* or if it will be delivered to the store with the collection time frame shown for your selected store. Whatever method you have selected, a dark green title will show, with a light green box around the store you have selected. 



Collect todayDeliver to store

screenshot of part 2 in the checkout process, where "In-Store Collection" is selected, a post code is put into the section below, and a list of stores is shown in the area. The "Collect Today - Free" heading is highlighted in green as a store that has at least 2 items in stock is selected from the list showing. screenshot of part 2 in the checkout process, where "In-Store Collection" is selected, a post code is put into the section below, and a list of stores is shown in the area. The "Deliver To Store - Free" heading is highlighted in green as a store that does not have at least 2 items in stock is selected from the list showing.

Please note: the store needs at least 2 items in stock for the system to show the 'Collect today' option.


When can I collect my order?

We will let you know when your order is ready for pick-up via email, and please bring photo ID and proof of purchase (like your order confirmation email).

If you would like someone else to collect the order instead, please contact the Store or Customer Services.


We will hold onto your order for 14 days, and if it is not collected then we will try contact you. If we do not hear from you then your order will be cancelled and a refund will be processed.

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