How does Pickup in store work?
When shopping online, just select 'Pickup in store' in the Delivery section at checkout, hit 'change location' to show you what stores you can collect from today* or if it will be delivered to the store with the collection time frame shown for your selected store.
Order that can be collected that same day will display the message 'Usually ready in 4 hours'. Orders that will need to be delivered to the store from our Online Warehouse will display the message 'Usually ready in 2-4 days'.
Whether or not Pickup in store will be available at checkout is dependent on stock levels in both our Online Warehouse and individual stores.
| Collect today | Deliver to store | ||
 |  |
Please note: the store needs at least 2 items in stock for the system to show the 'Collect today' option.
When can I collect my order?
We will let you know when your order is ready for pick-up via email, and please bring photo ID and proof of purchase (like your order confirmation email).
If you would like someone else to collect the order instead, please contact the Store or Customer Services.
We will hold onto your order for 14 days, and if it is not collected then we will try contact you. If we do not hear from you then your order will be cancelled and a refund will be processed.
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