Our delivery partner NZ Post Couriers (including CourierPost and Pace) have made temporary changes to their delivery process to keep customers and delivery teams safe. Couriers will now be operating to the following process:

NZ Post couriers (including CourierPost and Pace) will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. If no one comes to the door, the courier will follow the standard process which is to leave the item in a safe place or leave a card to call and return to depot if no safe place.

Status Kathmandu New Zealand distribution centre 

No delays

Status NZ Post

They have seen widespread delays occurring with 3 business days expected due to significant increase in parcel volumes across the country. 

Visit the NZ Post website for the latest COVID-19 service updates.